Terms & Store Policies

Returns & Exchanges

We want you to be happy with what you purchase from Crum & Co. Outdoors. Because the products we sell range from apparel and gifts to firearms, ammunition and electronics, return and exchange policies vary by product type.

Please review the guidelines below before bringing an item back to the store.

General Merchandise

Regular-price general merchandise may be exchanged within 14 days of purchase.

To qualify for an exchange:

• Proof of purchase is required.
• Merchandise must be unused and unworn.
• Original tags must remain attached when applicable.
• Original packaging should be included when applicable.
• Merchandise must be in resalable condition.

Crum & Co. does not offer cash or credit-card refunds on general merchandise. When an exchange for another item is not practical, store credit may be offered at Crum & Co.’s discretion. Exchange requests without proof of purchase are handled on a case-by-case basis.

Apparel Exchanges

Need a different size or color? Regular-price apparel may be exchanged within 14 days as long as the item is unworn, unused, has its original tags attached and is accompanied by proof of purchase.

If the preferred replacement item is unavailable, store credit may be offered at Crum & Co.’s discretion.

Gift Exchanges

Gift recipients may exchange eligible merchandise or receive store credit when appropriate. Items must otherwise meet Crum & Co.’s normal exchange requirements. Proof of purchase is preferred; exchanges without proof of purchase are handled on a case-by-case basis.

Sale & Clearance Merchandise

All sale and clearance merchandise is final sale. Sale and clearance items are not eligible for return, refund or exchange unless Crum & Co. determines that an item was defective at the time of purchase.

Firearms

All firearm sales are final once the firearm has been transferred to the customer. Firearms are not eligible for return, refund or exchange after transfer. This policy applies to both new and used firearms.

If a firearm experiences a mechanical or manufacturing issue after transfer, Crum & Co. will assist the customer in identifying the appropriate manufacturer warranty or service process when possible.

Used & Consignment Firearms

All used and consignment firearm sales are final once transferred to the customer. Customers are encouraged to inspect used and consignment firearms carefully before completing the transfer. No returns, refunds or exchanges are available after transfer.

Ammunition

All ammunition sales are final. Ammunition cannot be returned or exchanged after purchase.

Optics & Electronics

Optics, Garmin products, electronic hearing protection, weapon-mounted electronics and other electronic products are non-returnable. If a product experiences a manufacturing defect or warranty issue, customers should work through the manufacturer’s warranty process. Crum & Co. is happy to help identify the appropriate manufacturer support information when possible.

Defective Merchandise

If a non-firearm product appears to be defective at the time of purchase or shortly afterward, contact Crum & Co. Exchanges for defective merchandise are handled on a case-by-case basis depending on the product, condition and manufacturer warranty. Firearm warranty concerns and electronic-product warranty concerns are generally handled through the product manufacturer.

Special Orders

Special-order items are non-refundable. This includes special-order firearms and special-order non-firearm merchandise. Customers should verify product details before approving a special order. Once Crum & Co. places the order with the supplier, the purchase is considered committed and is not eligible for cancellation or refund.

Suppressors & NFA Items

Suppressor and other NFA-item orders are non-refundable once ordered or submitted for processing, subject to applicable law.

Under the ATF's October 9, 2026 federal nonenforcement policy, eligible suppressors may be transferred through ATF Form 4473 without mandatory Form 4 approval. The required background check and all applicable federal, Florida, and local requirements remain in effect.

Crum & Co. applies Florida's three-day waiting period to suppressor transfers, including applicable statutory exceptions. Customers holding a qualifying Florida concealed weapons or concealed firearms license may be eligible for same-day pickup once the required background check and all other legal requirements have been satisfied.

Customers choosing voluntary Form 4 registration must complete the Form 4 process and receive ATF approval before delivery.

Due to unresolved legal questions involving Florida Statute 790.221, Crum & Co. will continue requiring approved Form 4 transfers for short-barreled rifles and short-barreled shotguns.

Layaway

Layaway agreements must remain current according to the terms provided at the time the layaway is established. If a layaway is cancelled by the customer or becomes delinquent beyond the permitted terms, the layaway may be terminated and all amounts previously paid are non-refundable.

Gift Cards

Gift card purchases are final and non-refundable. Gift cards are not redeemable for cash except where required by applicable law.

Online Firearm Inventory

Crum & Co.’s online firearm storefront is provided as a convenient way to browse available firearms and related inventory. Online pricing, promotions and availability may differ from in-store pricing, promotions and inventory. All inventory is subject to prior sale. The appearance of a firearm or product online does not guarantee that the item remains available until an order or reservation has been successfully confirmed. Required firearm transfer and delivery procedures still apply.

NFA Transfer and Fingerprint Processing Terms

Effective October 9, 2026, the ATF and Department of Justice issued new federal guidance affecting suppressor, SBR, SBS, and certain AOW transfers. The federal NFA making and transfer taxes on covered items have been reduced to $0, and ATF is no longer enforcing certain prior-approval requirements for eligible transfers. However, the underlying NFA statutes have not been repealed by Congress, and all Gun Control Act requirements — including Form 4473 and background checks — remain in effect.

Crum & Co. Outdoors holds a current Federal Firearms License and Class 3 SOT. The following fee schedule reflects our updated policies effective October 2026. For a full explanation of the changes and important future legal risks, see our October 2026 ATF/NFA Update article.

SBR and SBS transfers: Crum & Co. will continue requiring an approved ATF Form 4 before transferring any short-barreled rifle or short-barreled shotgun. This is our store policy in response to uncertainty under Florida Statute 790.221. See the full article for details.

Voluntary Form 4 registration: ATF continues accepting voluntary Form 4 applications for covered items. Customers who prefer the registered route may request it. A registered item has a different legal position if federal enforcement policy changes in the future. Items processed through voluntary Form 4 will not be released until ATF approval is received and all applicable transfer requirements are satisfied.

Form 4473 suppressor transfers: Crum & Co. has finalized its updated suppressor transfer procedures. For eligible suppressor transfers using the Form 4473 pathway, the item will not be released until the Form 4473 is complete, the FDLE background check is resolved, and all applicable Florida requirements — including any applicable waiting period — are satisfied. Crum & Co. applies Florida's three-day waiting period to suppressor transfers in the same manner as handgun purchases, with the same applicable statutory waiting-period exceptions. Customers holding a qualifying Florida concealed weapons or concealed firearms license may be eligible for same-day pickup once all legal requirements are satisfied. No fingerprinting fee applies to a standard Form 4473 suppressor transfer.

Transfer fees are Crum & Co. service fees and are separate from the $0 federal NFA making/transfer tax. Fees do not include the item purchase price, shipping, applicable Florida sales tax, third-party legal or trust preparation services, or any other services separately disclosed by the store.

Crum & Co. Outdoors reserves the right to decline or delay any transaction pending verification of legal requirements, agency procedures, or transaction eligibility. The store may postpone or decline a transfer if the customer does not have required identification, documents, or other required information.

The customer is responsible for providing accurate and complete information, current identification, and all required documentation. For a full explanation of the October 2026 changes and important future legal risks, see our October 2026 ATF/NFA Update.

Firearm Background Check Policy

Once your ATF Form 4473 has been completed and your background check has been submitted, processing has begun.

For full details, see the Background Check Policy page.

Layaways & Special Orders

Layaway and special order payments are considered fully earned, non-refundable, and non-transferable if the firearm receives a Non Approval background check.